Delivery & Refunds

Whichever of these the written quotation for your project lists, and nothing you did not agree to pay for.

• Translated resource files in the format agreed, together with the list of queries where a string's meaning depended on something the material did not show.
• Annotated designs, marking where translated text changes what a screen can hold and what is proposed in response.
• A localisation check report, listing what was found and where: strings left untranslated, text cut off or overlapping, terms used inconsistently, direction problems and formats that do not match the locale.
• Implemented changes, where the quotation puts code implementation in scope, with a note of what was changed.

Everything is digital. There is no physical product, nothing is manufactured and nothing is shipped.

By email attachment, or by a download link where the files are too large to attach. The link stays live for the period the order confirmation states. Everything goes to the address named in the order confirmation, unless you tell us in writing to use another one.

Nothing is sent by post, and nothing is downloaded from this website: there is no account area here and no file store. If a delivery has not arrived when it should have, look in the junk folder first, then write to sale@likelocal.sale and we will send it again.

No timescale is published on this website, because the honest one depends on the language, the number of screens and the volume of text. The dates for your project are in the written quotation and repeated in the order confirmation, and they run from the day the last piece of material we need arrives from you.

If material arrives late or changes once work has started, the dates move by the time that costs, and you are told the new dates in writing rather than finding out at the end.

If a delivery date passes and nothing has arrived, write to us. You may set a new date that is reasonable in the circumstances, and if that one is missed too you may end the project and be repaid for anything you have paid for and not received. That is what this page promises you, and it is given in addition to your statutory rights rather than in place of them. Where no time was fixed, the Consumer Rights Act 2015 requires the work to be carried out within a reasonable time (section 52), and nothing here narrows that.

Prices are in pounds sterling (GBP). The quotation states the full amount payable with any tax that applies already inside it, and nothing is added afterwards - no handling fee, no delivery charge, no surcharge for paying by card.

Payment is by bank transfer against an invoice, by card, or through PayPal, using a secure payment link sent by email. This website takes no payments at all: it has no basket, no checkout and no card form, and no payment page is hosted on it.

Card details are entered on the payment provider's own page and are handled by that provider. SellLikeLocal LTD never sees them and does not store them; what reaches us is a confirmation that a payment was made.

Where a project has a date to hit, waiting out the cancellation period helps nobody. If you want us to begin during the cancellation period, say so in writing when you accept the quotation; the order confirmation asks for exactly that.

Asking us to begin does not take your right to cancel away. It stays for the full 14 days. What changes is the money: if you cancel after we have started, you pay a proportion of the price for what had been done by the moment you told us, and the rest comes back. Nothing on this site asks you to give up the right to cancel a contract for services, and any wording that claimed to would have no effect in law.

Where a project's material is handed over to you straight away rather than made over time, the position is different, and the wording we use for it in an order confirmation is set out below.

An email to sale@likelocal.sale is enough. So is any other clear statement that you are cancelling, in your own words - there is no form to obtain, no reason to give and no wording to get right.

Sending it before the 14 days are up is enough, even if it reaches us afterwards. Quote the project reference from the order confirmation if you have it to hand; it is not required, it only saves a question. Receipt is confirmed by email without delay.

The model form below may be used instead. It is set out because the regulations require it to be available, not because anything turns on using it.

Within 14 days of the day we are told you are cancelling. Not 14 days from some later step of our own.

Repayment is made by the same means you paid by, unless you expressly agree to something else. No fee is charged for making it and nothing is deducted for handling it. The only deduction that can arise is the one described above: where you asked us to begin during the cancellation period, an amount in proportion to what had been done, and we show how that figure was worked out rather than announcing it.

Once the repayment has been sent, how quickly it appears is a matter for your bank or card provider. If it has not shown up within a few days of us confirming it, tell us and we will send the evidence that it went.

This is separate from cancelling, and it is not limited to 14 days. If you are a consumer, the Consumer Rights Act 2015 gives you the following, and nothing in a quotation or on this page cuts it short.

• For the services - translation, layout adaptation, localisation QA, implementation - they must be carried out with reasonable care and skill (section 49). Where they are not, you can require repeat performance at no cost to you and within a reasonable time; where repeat performance is impossible or cannot be done in a reasonable time, you can require a price reduction, which may be the whole price (sections 55 and 56).
• For the files delivered - digital content under the Act - they must be of satisfactory quality, fit for any particular purpose you made known to us before buying, and as described (sections 34 to 36). Where they are not, you can require a repair or a replacement; where that is impossible or is not done in a reasonable time or without significant inconvenience, you can require a price reduction, and in the cases the Act sets out a refund (sections 42 to 45).
• Time. These rights are not spent when a project closes. A claim on a contract of this kind can be brought within the period the Limitation Act 1980 allows.

What counts as a fault. A string left untranslated, text cut off in a control the annotations said would hold it, a term used against the glossary we agreed, a date or address format that does not match the locale in the quotation, a file that will not open in the format the quotation named. Those are ours to put right, at no cost to you.

What is new work instead. A change of mind about terminology that was signed off, source text that changed after the file was delivered, a preference for different wording where what we delivered matches the agreed glossary and the agreed register. Those are quoted as new work. Where the line between the two is arguable, say so and we will look at it rather than stand on the distinction.

Where you are a business rather than a consumer, work not carried out with reasonable care and skill is put right on the same footing, under the Terms of Service.

Write to sale@likelocal.sale. Name the project, the file or the screen, and what is wrong with it, and attach the delivered file if that makes it quicker to see.

A complaint is acknowledged within three working days and answered in full within fifteen working days; if it needs longer than that, you are told inside that period and given a date. Raising a complaint costs nothing, takes nothing away, and does not affect any statutory right or the right to take the matter to court.